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  • Our Workshop: 7 Manvers street, Bath, BA1 1JQ
  • Monday - Saturday 08.00 - 18.00
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Our Privacy

Privacy Policy

HomePrivacy Policy

Privacy Policy

1. Who We Are

The data controller of the personal information collected and processed when you visit the website www.fonedaddy.com (hereinafter the ‘Service’) is FoneDaddy Ltd (hereinafter “FoneDaddy”, “we”, “us” or “our”) with registered offices at 7 Manvers Street, Bath, BA1 1JQ, England.

This privacy notice (“Notice”) explains how we collect, use, and protect your personal data when you use our Service. “Personal information” means any information that relates to an identified or identifiable individual.

This Notice applies solely to data collected via our website and does not extend to other services, websites, or platforms we do not control.

2. Personal Information We Collect

We may collect and process the following categories of personal information:

  • Identity Data: Name, title

  • Contact Data: Address, phone number, email

  • Financial Data: Payment card details, bank information (used for booking repairs or purchasing devices)

  • Device Data: Make, model, serial number, IMEI, unique identifiers, mobile network, and passcode (used for testing functionality during repairs, then deleted)

  • Technical Data: IP address, browser type, device information, and operating system

  • Usage Data: Information on your interaction with our Service, such as pages visited and links clicked

  • Correspondence: Any information shared with us via customer service, forms, or feedback

  • Survey/Feedback Data: Opinions or preferences submitted through reviews or surveys

You may choose not to provide certain information, but doing so may prevent access to some of our services.

3. When We Collect Your Information

We collect your personal information when:

  • You book a repair through our website

  • You purchase a device (e.g. refurbished phones)

  • You contact us for support, file a complaint, or raise an inquiry

  • You browse or use our Service (e.g. through cookies or web tracking technologies)

  • You respond to surveys or provide feedback

4. Why We Use Your Information (Legal Basis)

We use your data under the following legal bases:

Performance of a Contract
To deliver the services or products you request, such as:

  • Booking and managing appointments

  • Processing purchases

  • Receiving payments

  • Providing customer communication and support

Legitimate Interests
For the following business needs:

  • Responding to enquiries and issues

  • Conducting analytics, quality assurance, and internal operations

  • Improving user experience and service delivery

  • Fraud detection and prevention

  • Protecting network and service security

Compliance with Legal Obligations
Including:

  • Fraud prevention

  • Anti-money laundering and sanctions screening

5. How We Share Your Personal Information

Your personal data may be shared with:

  • Our group or related companies, if applicable

  • Service providers and business partners, such as:

    • Repair centres

    • Payment processors

    • Couriers

    • Insurers

    • Hosting and analytics providers

  • Public authorities, when required by law

  • Fraud prevention agencies, in cases of suspected misuse or criminal activity

  • In case of business transfers, such as mergers, acquisitions, or restructuring

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Notice. Generally, we keep data for up to 6 years from the date of purchase or service completion, to respond to legal or regulatory requirements.

Some support or analytics data may be retained in anonymised form for internal use.

7. Automated Decision-Making & Profiling

We do not conduct automated decision-making or profiling that would significantly affect you. If we do in the future, you’ll be notified and have the right to request human review.

8. International Data Transfers

Your personal information may be transferred outside the UK. If it is sent to countries without an adequacy decision, we ensure safeguards such as Standard Contractual Clauses (SCCs) or other approved mechanisms are used.

You may request a copy of these safeguards by contacting us.

9. Your Rights

You have the following rights over your personal data:

  • Access – to know what personal data we hold

  • Rectification – to correct inaccurate or incomplete data

  • Erasure – to delete your data, in certain circumstances

  • Restriction – to limit how your data is used

  • Data portability – to transfer your data

  • Objection – to stop processing under certain conditions

  • Withdraw consent – when consent is the basis of processing

To exercise your rights, please contact us at privacy@fonedaddy.com or use any contact method listed on our website.

If you are in the UK and have unresolved concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, in line with industry best practices. Access is limited to personnel who require it for legitimate business purposes.

11. Additional Information

Minimum Age
You must be at least 18 years old to use our Service. We do not knowingly collect data from children under this age.

Changes to This Policy
We may update this Notice from time to time. If we make significant changes, we will notify you via email or prominently on the Service.